The Shrewsbury Police Department employs four full time police dispatchers. The dispatcher is responsible for answering and deploying units in the field for all calls for service. The Shrewsbury Police Dispatchers dispatch Police, Fire, and EMS. In most instances, the dispatcher is the initial call taker, however Monmouth County Police Radio answers all calls to 911 for the borough. The dispatch center has two communication stations. Although normally only one is manned, in times of emergencies and natural or man made disasters a second operator can be stationed.
The Police Department has access through a direct connection to the New Jersey State Police Office of Information Technology to National Crime Information Center (NCIC) Motor Vehicle Services (MVS), Office of the Courts, National Law Enforcement Telecommunications (NLETS) and now TRAK II. The TRAK II system is used by New Jersey Law Enforcement Agencies to enter and broadcast an AMBER alert if needed. It also allows for sharing of information between police departments more quickly similar to the way e-mail works at your home. The Shrewsbury Police Department also operates the Reverse911 System. This system allows for us to broadcast important messages and information to residents and businesses using the phone system. The Reverse911 System is shared with Eatontown, Little Silver, Fair Haven, and Rumson Police Departments.
In addition to communicating with the patrol cars in the field using the police radio the dispatcher can use the Packet Cluster Patrol to directly send text messages to the patrol car from their workstation. This is a Windows based program that is received on a laptop mounted in the patrol car. From the patrol car the police officers have access to inquiries as though they were at the police dispatch desk.